Exchange Policy
- Exchange is only available at our retail stores, except outlet stores (Changi City Point and IMM outlets).
- Items must be in a resalable condition, unworn and with tags still attached.
- Exchange within 45 days from purchase date.
- You must show order confirmation email to Crocs staff at the time of exchange.
- Clearance and online exclusive items cannot be exchanged.
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We can only exchange items available at the store you visit.
You can exchange to a new color or style - No refund or partial refund – even if new item is cheaper.*
- You have to top up price difference if new item is more expensive.* *only online purchase price will be considered.
Retail stores do not accept returns for online purchases.