Your order number is in the email confirmation received at the time of purchase.

Changing Your Order

Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.

Canceling Your Order

You may cancel an order within 30 minutes of submitting. For information about refunds or exchanges, please see our return instructions.

We process your order as soon as you make a purchase. So we are not able to process any changes even if it is not yet being shipped. You may return any item to us once you receive your order. Returned items have to be in line with our Return policy below.

Please contact us and specify order date and items ordered.

Very few orders are cancelled. This can be due to a number of reasons such as stock availability when the size goes out of stock before the order is processed. If your order (or part of your order) is cancelled, your payment will be refunded to your bank or PayPal account. It can take up to 20 working days depending on your bank. Please contact us if you do not see your refund within 20 working days.

Order Amount $70+ : Free

Order Amount below $70 : $5.90

Delivery incl. warehouse processing : Arrives 2-4 business days from order date

We do not offer international shipping at this moment. Delivery is within Singapore only.

The average delivery takes 2-4 business days to reach you. Orders are processed Monday – Friday, excluding Public Holidays. Delivery fees are not refundable unless you receive an incorrect item.

Please contact us and specify your order number, item in order and wrong item received. Our customer service will assist you with a product exchange.

Please contact us and specify order date and items ordered.

Track order, enter your “order number” and “email address” to start tracking your order.

Yes, we allow exchanges. Please check our Exchange policy below.

To return or exchange your product, initiate the process within 30 days of your order date.

1. Locate your order via “Order Status and Returns” link in the footer, Order details in My Account, or your order confirmation email. 

2. Fill in 'Order Number' & 'Email Address' (of shipping addressee)

3. Follow the prompts in the portal to return or exchange products.

We accept returns for eligible unworn items within our return policy period. Submit your return request online.

1. Print your return slip.

2. Securely pack your item(s) together with the packing slip. If the original packaging is still in good shipping condition, please reuse it. Remove any existing shipping labels and seal the package securely.

3. Affix a shipping label with the return address and clearly write "Crocs Return / RMA #" (found on the attached packing slip) on the package to facilitate processing.

4. Send your return using a courier or postal service to the return address provided in your return confirmation email.

Important:

Please do not call the warehouse phone number regarding return status, refunds, exchanges, order updates, or other customer service enquiries, as the warehouse team is unable to assist with these requests. For assistance, please contact us directly.

 Returns should be sent via a courier or postal service. The return address provided is a warehouse facility and is not a customer service or retail location. Personal drop-offs are not recommended and may be subject to security registration, visitor access requirements, vehicle and bag checks, warehouse safety procedures, and potential processing delays. For the fastest and most convenient return experience, please arrange for your return to be sent through a courier or postal service. Crocs is not responsible for any loss, damage, or delay arising from returns that are personally delivered to the warehouse.

Customers who choose to personally deliver their return should note:

• Upon arrival at the first security guardhouse, customers must register for entry.
• After passing security clearance, customers must proceed to the office registration point at level 2 and declare the parcel as "Crocs Return / Indicate RMA # - Attn: Patrick Tan / Zhi Shuang" on the package.
• Customers may be required to undergo visitor registration, bag inspections, and vehicle security checks.
• Customers may be required to comply with warehouse safety requirements, including wearing a protective safety vest.
• The designated parcel drop-off location may vary between the second or third floor, subject to warehouse operations and security instructions.

Crocs retail stores do not accept any returns for online purchases. Crocs retail stores do, however, accept exchanges. Check details in the Exchange Policy below.

Yes, return shipping is non-refundable.

We process your refund as soon as your returned product is inspected and confirmed that it is in line with our Return policy. It takes up to 2 weeks for the quality check. Once approved, the refund is processed within 1-2 working days to the payment service provider (example: credit card, PayPal). Please contact us, if you do not receive your refund within 20 working days.

Crocs are covered by a 90 day product warranty. The warranty for Crocs Footwear applies to defects in materials and workmanship for 90 days from the date of receipt of product. Please contact us and specify your order number, defect item and details.

Online Exchange

1. To start an exchange, look up your order here and click the return/exchange button.
2. Items must be in a resalable condition, unworn and with tags still attached.
3. Exchange within 30 days from purchase date.
4. Clearance and online exclusive items cannot be exchanged.
5. You can exchange within the same style to a different color or size.
6. No refund or partial refund – even if new item is cheaper.*

In-store Exchange

1. Exchange is only available at our retail stores, except outlet stores (Changi City Point and IMM outlets) & Crocs Jewel Changi Airport.
2. Items must be in a resalable condition, unworn and with tags still attached.
3. Exchange within 30 days from purchase date.
4. You must show order confirmation email to Crocs staff at the time of exchange.
5. Clearance and online exclusive items cannot be exchanged.
6. We can only exchange items available at the store you visit. Please call the store in advance to confirm the exact style and colourway are available in the size you wish to exchange. You can exchange to a new color or style.
7. No refund or partial refund – even if new item is cheaper.*
8. You have to top up price difference if new item is more expensive.*

*only online purchase price will be considered.

Please call our store before visiting to make sure the item you want to exchange is available. Check store locations and phone numbers here.

Retail stores do not accept returns for online purchases.

Return Policy   

We will accept returns and provide full refund under the following conditions:

1. Online orders cannot be returned and refunded in-store. 
2. Purchase was made at www.crocs.com.sg
3. Items are in a resalable condition, unworn and with tags still attached. Items without all original hangtags attached will not be eligible for return or in-store exchange.
4. Items are returned to us within 30 days of purchase.

Note: Return shipping is non-refundable. Please allow 2 weeks processing time. Crocs retail stores do not accept any returns of purchases made online. Retail stores do accept exchanges. Check Exchange Policy above for details.