Frequently Asked Questions

You can find answers below or contact our team to help you.

Order Issues

1. Where is my order number?

You order number is in the email confirmation received at the time of purchase.

2. Can I change or cancel my order?

We process your order as soon as you make a purchase. So we are not able to process any changes even if it is not yet being shipped. You may return any item to us once you receive your order. Returned items have to be in line with our Return policy.

3. My shoes are defective, what should I do?

Please contact us within 7 working days from the day you receive your order. Specify the defects and attach a picture of the shoes. Note that the shoes need to be unworn and with all the tags attached.

4. I forgot my account password.

Click on Sign in at the top of the page and then on the ‘forgot your password’ link. We will send a new password to your email address.

5. I did not receive order confirmation.

Please contact us and specify order date and items ordered.

6. Why was my order cancelled?

Very few orders are cancelled. This can be due to a number of reasons such as stock availability when the size goes out of stock before the order is processed. If your order (or part of your order) is cancelled, your payment will be refunded to your bank or PayPal account. It can take up to 20 working days depending on your bank. Please contact us if you do not see your refund within 20 working days.

7. What are the payment options available?

All payments are 100% convenient, safe & secure.

We currently offer the following payment options:

- Visa

- Mastercard

- American Express

- PayPal

Returns and Exchanges

1. Do you allow exchanges?

Yes, we accept exchanges at our retail stores except for clearance and exclusive items such as collaboration collections. Check our Exchange policy.

We also accept returns for all unworn items with 100% money-back-guarantee.* Check our Return policy.

2. How to return my order?

Go to Returns page, enter your “order number” and “email address” to return your order.

3. Is there any product warranty?

Crocs are covered by a 90 day product warranty. The warranty for Crocs Footwear applies to defects in materials and workmanship for 90 days from the date of receipt of product. Please contact us and specify your order number, defect item and details.

4. Do I have to pay for return shipping?

Yes, return shipping is non-refundable.

5. Can I return the shoes to any of the Crocs retail stores?

Crocs retail stores do not accept any returns for online purchases. Crocs retail stores do, however, accept exchanges. Check details at Exchanges page.

6. When can I get my refund?

We process your refund as soon as your returned product is inspected and confirmed that it is in line with our Return policy. It takes up to 2 weeks for the quality check. Once approved, the refund is processed within 1-2 working days to the payment service provider (example: credit card, PayPal). Please contact us, if you do not receive your refund within 20 working days.

Shipping and Delivery

1. What are the shipping charges?

Order Amount $70+ : Free

Order Amount below $70 : $5.90

Delivery incl. warehouse processing : Arrives 2-4 business days from order date

2. What is the delivery time?

The average delivery takes 2-4 business days to reach you. Orders are processed and shipped from Monday to Saturday, 9am to 10pm, excluding public holidays. Orders may experience longer processing and delivery times during peak period. Delivery fees are not refundable unless you receive an incorrect item.

3. Which courier service do you use?

We ship all orders through CJ Logistics, a reliable carrier specializing in online shopping delivery.

4. Does Crocs deliver to restricted zones and PO boxes?

We are not able to deliver to PO boxes or to restricted zones such as camps, ports and airports.

5. I am not available at time of delivery.

Our driver will call you to check if you would like your parcel to be left at a secure location of your choice, or you will receive an email/SMS to reschedule the delivery.

6. Do you ship outside of Singapore?

We only ship within Singapore.

7. How can I track my delivery status?

Track order, enter your “order number” and “email address” to start tracking your order.

8. What should I do if I received the wrong products?

Please contact us and specify your order number, item in order and wrong item received. Our customer service will assist you with a product exchange.

Size Charts for Crocs

Size charts can be found in the link under the size selections on each product page or individually in the links below:

Promotions and Coupons

1. Crocs Club 15% Off

Get 15% Off your next order* Exclusions apply - Collaborations and licensed styles. Sign Up Now

2. Jibbitz™ Offers

- Buy 4 Get 2 Free* Jibbitz™ Singles Only Shop eligible charms. Available only on selected period. A small processing fee of a few cents will be applied on promotional Jibbitz™ charms. Exclusions apply - Collaborations, License Styles, Sale and New Arrivals. Can be used with site-wide promotions, but cannot be used in combination with any other coupon discount.

3. Crocs App Orders

Get 10% Off App orders & Free Shipping* Promo code: APPY10 Enter APPY10 code at cart in-app to enjoy free shipping and discount. Limited to one user one redemption. Download App On stated timings and exclusions apply - Collaborations, License styles. Free shipping on qualifed orders.

4. Bank & Credit Card Promotions

OCBC x Crocs : 20% off regular price with min. $120 spend.

Promo Code: OCBC<First 6 Digit of OCBC Card number>

Valid until 31 Dec 2025

Citibank x Crocs : 20% off with min. $120 spend* on regular-priced items.

Promo Code: DBS<First 6 Digit of DBS Card number> Valid until 31 Dec 2025

Trust Bank x Crocs  : 20% off with min. $120 spend* on regular-priced items.

Promo Code: TRUST<First 6 Digit of Card number>

Valid until 30 November 2025

*Valid on regular-priced items listed on www.crocs.com.sg. Offer excludes license, collaboration products and any styles as determined by Crocs from time to time.

UNiDAYS Student Discount - 15% Off* Shop Sale Discount is available to verified UNiDAYS members only. Discount cannot be used in conjunction with any other offer. Full priced Footwear only. Exclusions Apply (Collabs, Licenses and New launches). Cannot be combined with any other offer or promotion.

Up To 30% Off Select Colours : Prices as marked. Shop Sale

5. How do I use a coupon code?

Type the coupon code into a dedicated field marked 'Enter coupon code' at the bottom of the shopping cart and click ‘Apply’. Check that your coupon code is successfully applied in the order summary.

6. I did not receive a newsletter with the discount after signing up.

Please check your spam/junk folder. Add email@crocs-email.com to your address book to receive our upcoming offers.

7. My coupon code is not working.

The coupon codes are only eligible for use on items that are stated in the term and condition and within a specified period of time. They can only be used once and cannot be redeemed at retail stores.

8. Gift Exchange

Unfortunately Crocs™ currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order.

Our Products

Caring for your Crocs is easy. To keep your Crocs in good condition, you will want to avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp. You can keep your classic Crocs clean by hand washing them with cold water and a mild soap. If you have Metallic leather Crocs, clean gently with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water. If your Crocs are made with Smooth Napa Leather; Remove dust and dirt with a damp rag. Use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in spiral manner. Patent Leather Crocs can be gently wiped off with a clean damp cloth or use a professional product which had been designed to clean patent leather. Never use harsh chemicals such as alcohol, detergent or liquid, they will remove the shine and luster from your shoes. PU Wedges and heel material: A damp cloth should remove most dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole. For Suede and Lambs wool Crocs; clean upper gently with soft wire brush or plastic brush, spray with impregnation spray for water resistant. Leather Crocs and be cleaned gently with a humid rag or brush. Apply waxy shoe cream and polish/brush with soft brush, cotton or wool rag to a natural lustre. For Elastic/Stretch Material; Clean gently with humid rag or soft rubber.

Packing and Shipping

Crocs cares about the impact its products and packaging have on the environment and practices sustainability in its supply chain. A recent change in our packaging and shipping practices provides a great example of these efforts. Late in 2017, Crocs made the decision to move away from the use of cardboard boxes and began packaging and shipping its merchandise in poly bags. Our poly bags consist of recycled material, emit less carbon dioxide, and require less water than those used in cardboard box manufacturing. This change also substantially reduces our carbon footprint during its transportation throughout our supply chain. The result is reduced environmental impact as compared to cardboard box usage.