Customer Support

Return Policy

We will accept returns and provide full refund under the following conditions:

  1. Purchase was made at
  2. Items are in a resalable condition, unworn and with tags still attached.
  3. Items are returned to us within 45 days of purchase.

Return Instructions

To return your product, initiate RETURN process within 45 days of your order date.

Step 1: Fill in 'Order Number' & 'Last name' (of shipping addressee)

Track Order or Return Items

where is my order number?


We could not find the Order. Please try again.

Step 2: Mail the shoes back to:

  DHL - Crocs Dept
  RMA - [your order # ending with 'CSG'] - [your full name]
  eg: RMA - 00001234CSG - Your Name
  No. 15 Gul Way
  Level 3, #03-00
  Singapore 629193
Note: Return shipping is non-refundable. Please allow 2 weeks processing time. Crocs retail stores do not accept any returns of purchases made online. Retail stores do accept exchanges. Check Exchanges page for details.